Refund Policy

1. How Escrow Works

Our escrow system provides protection for both buyers and sellers:

For Buyers

1. Purchase: You pay for a gift card using your wallet balance
2. Escrow: Your payment is held securely in escrow
3. Delivery: You receive the gift card code instantly
4. Verification: You have 24 hours to verify the card works
5. Confirmation: Confirm the transaction or open a dispute
6. Release: If confirmed (or after 24 hours with no dispute), funds go to seller

For Sellers

1. Listing: You list your gift card with accurate details
2. Sale: When purchased, the code is delivered automatically
3. Wait: Funds are held in escrow for 24 hours
4. Payment: If no dispute, funds are released to your wallet

2. Refund Eligibility

Not all situations qualify for a refund. Please review the criteria below:

3. Dispute Process

If you believe you're eligible for a refund, follow these steps:

Evidence Tips

When opening a dispute, strong evidence increases your chances of a favorable resolution:

• Screenshot of the error message when redeeming
• Screenshot showing the card balance (if different from advertised)
• Screenshot of the retailer's website showing the card status
• Video recording of the redemption attempt
• Any communication with the seller

4. Resolution Outcomes

After reviewing a dispute, our support team may reach one of the following decisions:

Full Refund to Buyer

If evidence clearly shows the gift card was invalid, depleted, or did not match the listing, we will refund the full purchase amount to the buyer's wallet.

Partial Refund

In some cases, a partial refund may be appropriate. For example, if a $50 card only had $30 balance, we may refund the difference.

Release to Seller

If the dispute is found to be invalid or lacks sufficient evidence, funds will be released to the seller as originally intended.

Split Decision

In rare cases where fault is shared or evidence is inconclusive, we may split the funds between buyer and seller.

5. Wallet Refunds

All refunds on GiftMinty are processed to your wallet balance:

• Processing Time: Refunds are instant once a decision is made
• Wallet Balance: Refunded amount is added to your available balance
• Withdrawals: You can withdraw wallet funds using approved methods
• No Cash Refunds: We do not process refunds to external payment methods directly

Wallet Deposits

Deposits to your wallet are generally non-refundable. However, if you have unused wallet balance and wish to close your account, please contact support to discuss options.

6. Seller Protection

We also protect sellers from fraudulent disputes:

• Buyers must provide evidence to support claims
• We investigate buyer history for dispute abuse patterns
• Sellers can provide counter-evidence during disputes
• False disputes may result in buyer account penalties

Seller Best Practices

To minimize disputes and protect yourself:

• Verify all gift cards before listing
• Provide accurate descriptions and values
• Disclose any restrictions or regional limitations
• Respond promptly to buyer inquiries
• Keep records of card purchases and verification

7. Abuse Policy

We take dispute abuse seriously. The following may result in account suspension or termination:

• Opening false or fraudulent disputes
• Redeeming cards and then claiming they were invalid
• Repeatedly opening disputes without valid reasons
• Attempting to manipulate the dispute process
• Colluding with other users to defraud sellers

We monitor dispute patterns and may take action against users who abuse our refund system.

8. Contact Support

Need help with a refund or have questions about our policy?